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The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company have become one company – The Canada Life Assurance Company. Discover the new Canada Life

The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company have become one company – The Canada Life Assurance Company. Discover the new Canada Life

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Freedom 55 Financial is a division of The Canada Life Assurance Company and the information you requested can be found here.
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Use this form to claim prescription drug expenses. 

Use this form to claim medical expenses.

Use this form to claim dentalcare expenses.

Use this form to claim vision care expenses, including prescription glasses and contact lenses.

Use this form to request reimbursement for expenses you incurred when your trip was cancelled or interrupted due to illness.

Use these forms to submit a claim for medical expenses while travelling. 

Use this form to request approval for a drug claim.

Use this form to request approval for medical cannabis coverage.

Use this form to request coverage for a brand name drug before you apply for reimbursement.

Use this form to request an assessment for nursing care.

Use this form to request coverage for a PAP machine. 

Make a claim for accidental death, dismemberment or specific loss.

Use this form to set up direct debit and receive claim reimbursements straight into your bank account.  

Use this form to designate 1 or more beneficiaries in the case of your accidental death.

Please refer to your particular Certificate for specific details about submitting a claim. Generally, after you submit a claim, you can expect a response from Canada Life within 2-5 days. After that, if you have additional information to submit, you can do so. You should submit all necessary information as soon as possible. For life claims, you should submit a claim within a year following the death of the certificate holder. For all other claims you should submit a claim within 90 days or within the time period set out in your Certificate, whichever is shorter. If you are not satisfied with the decision, you can appeal at any time. To appeal a claim you should provide us with information not already submitted and we would be pleased to review your appeal. If you are not satisfied with our decision or process, Canada Life has established Customer Complaints Handling Procedures. Please refer to the information here.

Information for residents of Saskatchewan:  If you reside in the Province of Saskatchewan, the contact information for the Superintendent of Insurance is:

Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority
Suite 601, 1919 Saskatchewan Drive
Regina, SK S4P 4H2
(306) 787-6700
fcaa@gov.sk.ca