How we process workplace benefits claims
If you’ve got coverage through your workplace, find out how we process claims for:
Find out how to submit and track a claim if you’ve bought health and dental coverage online directly through Canada Life.
Find information about the forms you’ll need, submission and processing timelines, how you’ll be contacted with a decision, and when you’ll receive payment.
Generally, after you submit a claim, you can expect a response from Canada Life within 2-5 days. After that, if you have additional information to submit, you can do so. You should submit all necessary information as soon as possible.
For life claims, you should submit a claim within a year following the death of the certificate holder. For all other claims you should submit a claim within 90 days (about 3 months) or within the time set out in your Certificate, whichever is shorter. If you are not satisfied with the decision, you can appeal at any time.
To appeal against your claim, you should provide us with information not already submitted and we would be pleased to review your appeal.
If you are not satisfied with our decision or process, Canada Life has established Customer Complaints Handling Procedures.
As per The Saskatchewan Insurance Act, if you’d like to make an appeal or complaint to your insurance company, contact the Superintended of Insurance:
Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority
Suite 601, 1919 Saskatchewan Drive
Regina, SK S4P 4H2
Find the forms you need to submit claims for coverage through your advisor, your workplace, for personal insurance, or if you're a plan administrator. We also have some digital processes for submitting a claim depending on the specific coverage you have.